The most common competency-based interview questions (and how to answer them) | totaljobs
Manages own time, priorities, and resources to achieve goals. Examples .. Delivers products and services when and where the customer needs them. . Develops reasonable performance standards and ways of evaluating outcome quality. Managing a quality service; Communication skills; Delivering at pace; Making effective . Meet service objectives/targets. Employers want people who motivate teams to deliver the best, high quality outcomes on time. Writing Quality Goals, Outcomes, and Action Plans Is a framework for providing services and supports designed to meet the unique needs of each individual/.
The responsibility for delivering a project as planned rests with the entire team. When evaluating options, the whole-life value should be considered and not limited to the short term initial investment.
Factors that affect the longer term costs of a facility, such as maintainability, useful service life, and resource consumption should be integrated into the decision matrix. Project Delivery Teams —How to assemble and effectively manage the project team. Risk Management —Provides details on how risk analysis is used as an organized method of identifying and measuring risk. Building Commissioning —Provides an overview of commissioning drivers, benefits, goals, and principles for improving building quality.
See our resource guide for more information on best practices. This section of the WBDG provides guidance on terminology and integrated planning and development processes to establish an owner's expectations for project scope, budget, and schedule.
It also provides guidance on managing the team during the planning, design, construction, and occupancy phases of a project. This section of the WBDG is applicable to federal projects, other public institutions, and private sector projects with adaptation for organization specific and local standards of professional practices. Initiation and Planning Project inception and preliminary planning require: Thoughtful and clear understanding of project goals and needs Project Scope ; Definition and agreement of stakeholder roles and responsibilities; Master planning to accommodate all participants' activities and needs in achieving the project goals; Identification and prioritization of project risks and development of a risk mitigation plan; Consideration and evaluation of project design and delivery and process alternatives; Identification of other factors, including.
There are tools available that help define the goals and objectives for the project that let all stakeholders have a voice in making the project successful. The risks associated with making mistakes in this part of the process are great, since their impact will be felt across the project development process and in the final project results.
For more information, see links below in the Additioanl Resources section. Design Stage Management Once a design team has been agreed upon and assembled, the owner needs to coordinate and manage the project's design phases.
Design management requires the oversight of schedules and budgets; review of key submissions and deliverables for compliance with program goals and design objectives; verification of stakeholder input for inclusion; verification of construction phase functional testing requirements; and appropriate application of the owner's design standards and criteria.
This stage should also define the criteria for assessing quality measurement to ensure the project's success. Determining appropriate goals and objectives at the beginning of the process, during a visioning session, and measuring their implementation over the life cycle of building and construction has been proven to increase overall building quality and reduce project costs and timing to delivery.
Delivery Methods There are many approaches to achieve successful project design and construction. The Delivery Methods are driven by the project's scope, budget, and schedule.
The selection of a delivery method will in turn influence the team composition, schedule, budget, and management plans to be followed throughout the process. Scope Identification Management Project scope is the work that must be performed to meet a client's program goals for space, function, features, impact, and level of quality. Scope management sets the boundaries for the project and is the foundation on which the other project elements are built.
From the beginning it helps identify the work tasks and their requirements for completion. Effective scope management requires accurate definition of a client's requirements in the Planning and Development stage and a systematic process for monitoring and managing all the factors that may impact or change the program requirements throughout the project design and construction phases through delivery of the finished project. A Project Management Plan PMP documents key management and oversight tasks and is updated throughout the project as changes occur.
The plan includes definition of an owner's program goals, technical requirements, schedules, resources, budgets, and management programs. It also provides a vehicle for including efficiencies in the design and construction phases of all buildings. It will also serve as the basis for completed construction documents and outline the commissioning plan for finished execution.
Using Building Information Modeling BIM Building Information Modeling BIM is the process of generating and managing building data during its life cycle Typically it uses three-dimensional, real-time, dynamic building modeling software to increase productivity in building design and construction. The process produces the Building Information Model also abbreviated BIMwhich encompasses building geometry, spatial relationships, geographic information, and the quantities and properties of building components.
Utilizing BIM has the potential to save project time and cost and increase overall productivity of construction and delivery of building projects with less rework, design, and construction errors. The advantages of BIM over the traditional design and construction process are significant source: Construction Delivery Systems, Lorence H. BIM single data entry into one model avoids the opportunity for inconsistency and error of repeated input of identical data in multiple media.
Data once entered or altered is available in the single current model available to all. BIM design efficiency reduces the cost of design and preparing contract documents.
BIM base information is uniform and shared with all participants. BIM three dimensionality and software identify physical conflicts between elements reducing significant construction delay, and extraordinary additional expense. Where modifications are suggested, the impact of the proposed changes are immediately apparent, subject to evaluation and reconsideration.
BIM three dimensionality assists in sequencing and constructability reviews. Confidence in shop drawing and fabrication accuracy is improved by BIM because the model can provide construction details and fabrication information. More materials can be fabricated more economically off site under optimal conditions due to the confidence in the accuracy of the fabrication. BIM can link information to quantify materials, size and area estimates, productivity, material costs and related cost information.
Overall, the BIM digital model becomes a rehearsal of construction and can help identify conflicts and their resolution before actual construction dollars are spent. Execution Construction Stage Management This stage should include all of the components involved with construction and documentation for the project.
The team members involved in this phase will be responsible for Requests for Information RFIsChange order management, conflict resolution, inspections, submittal reviews, adhering to schedules and coordinating timely payments.
Oversight in this area is critical because it has significant impact on a project's total cost. You may also have faced decisions that are hard to make, such as telling someone their role is redundant. An employer is interested in how you act under fire and how you withstand the tougher aspects of a job.
Decision-making and communication skills are two of the the most sought after and difficult to find competencies.
The most common competency-based interview questions (and how to answer them)
Here are some examples of handling a difficult situation which may be relevant: Your colleague has submitted unsatisfactory work. There is a conflict between two members of your team. One of your co-workers has been found to be dishonest. Conflict between others and Handling a difficult decision — interview answers Describe a difficult situation and how you handled it.
Pick a story that required you to be sensitive to the needs of fellow co-workers. John Lees, career coach and author of Knockout Interview, advises examples such as: In your answer, make sure that you show conflict management skills.
Talk about what you learned from the situation and how you built on that experience, she adds. Match the level of decision-making to the role on offer, adds Lees. Say something about the level of the decision you had to make, why it was difficult, and who you consulted; but be sure you emphasise that you made a decision and stuck to it. The employer is in reality probing difficulties you might have making decisions under pressure, so be prepared for a follow-up question.
Talk about a situation where you were asked to do something that you had never attempted previously. Tell us how one of your projects suffered a setback due to an unexpected change in circumstances.
Which change of job did you find the most difficult to make? What was the biggest change that you have had to deal with? How did you cope with it? Have you ever been in a situation where you needed to adjust to changes that were outside your influence or control? Adaptability competency — what are employers looking for? Can you change your style or way of working when necessary to reach a goal? Finding out how agile and adaptable you are is the aim of the adaptability competency questions.
Proactivity Adaptability interview questions are particularly common in rapidly developing disciplines like IT, which must constantly adapt to new technologies.
Employers want people who: Proactively keep up with changes affecting their industry or sector. Make suggestions for increasing the effectiveness of changes. Shift strategies or approaches in response to the demands of a situation.
Continuously seek out ways to improve things, at project and company level. Adapt quickly and easily to change. Show willingness to learn new methods, procedures, or techniques. Adjust to changing environments while maintaining effectiveness. Make good choices for the good of the company or organisation. Change your behavioural style or method of approach when necessary to achieve a goal. Respond to change with a positive attitude and a willingness to learn.
Adapting your style within a group to get the best outcome. Prepare adaptability examples for your answer. How did you understand the impact of the change? How did you respond? Can you give an example of a time you influenced a colleague or manager to adopt your way of thinking? Explain how you had to change your approach halfway through a project or task following new input into the project.
Drive for results and efficiency (core competency)
Describe a situation where you started off thinking that your approach was the best, but needed to alter your course during the implementation. Talk about one of your projects that suffered a setback due to an unexpected change in circumstances. Describe a situation where you were asked to do something that you had never attempted previously. Describe your strongest and your weakest colleagues. How do you cope with so many different personalities? If we gave you a new project to manage, how would you decide how to approach it?
Adapting your style competency — what are employers looking for? This competency question looks at how you adapt your behaviour as an individual, but also how you flex your style in a group of people to ensure the best outcome. Employers need people who can modify their behaviours and approaches for the benefit of the project, team or business.
People who can adapt their style remain open to new information and are prepared to change their mind when presented with compelling evidence or reasoning. In your answer, emphasise your flexibility skills. Stack up examples about team members, staff who have reported to you, previous managers and customers or clients you have worked with.
If you worked in a good team, say so, and explain why the team worked.
Project Planning, Delivery, and Controls | WBDG - Whole Building Design Guide
This is a very good opportunity to praise past colleagues, which sends out a signal that you work well with others and can learn from a variety of contexts. The answer for this question is all about showing your flexibility. Describe a situation where you changed your approach, which led to higher profitability for the company.
Describe a situation where you produced better results with fewer resources. Discuss an example where you increased productivity in your team. Tell us about a situation where you helped increase company profits. Effective budget management Questions about budget management are all about commerciality, explains Maria Mawby, human resources business partner at Volkswagen Group.
Every business or organisation would benefit from people skilled in reducing costs and increasing productivity. Examples of cost savings and increased efficiency include: Reducing or eliminating waste. Renegotiating deals, or securing discounts. Reducing overheads like office rental, power usage or telecommunications packages.
Return on investment ROI Senior business leaders are expert at making the most of their budgets. For this competency, employers want people who work collaboratively across teams to ensure the organisation maximises its success with the resources available.
Delivering value for money — interview answers Prepare examples where you have delivered value for money. However, remember that non-financial examples are also valid. How did you react to recover from that situation? Tell us about a project where you achieved success despite the odds being stacked against you. Under what conditions do you work best and worst?